Privacy Policy

Privacy Policy

Shingar Cosmetics Private Limited (referred to as “the Company”) is dedicated to safeguarding your privacy. We highly value the trust you place in us and strive to maintain transparency in how we gather, use, and protect your personal information when you visit the Shingar Silky website, www.shingarsilky.com (referred to as “the Site”). The term “you” refers to any customer, user, or viewer of the Site.

What This Privacy Policy Covers

This policy outlines how the Company gathers and manages personal information obtained from your visits to the Site. Personal information includes details that personally identify you, such as your name, address, email address, or phone number, which are not publicly available.

This policy doesn’t apply to practices employed by companies not owned or controlled by the Company or to individuals not employed or managed by The Company.

Information Collection and Usage

General

The Company collects your personal information when you complete our forms or provide information via email.

We also automatically receive and log information on our server from your browser, including your IP address, the requested page, referral page, and timestamp.

This information serves various purposes, including fulfilling service requests, enhancing our services, contacting you, and conducting research.

Periodic marketing information about our products and services may be sent using the contact details you’ve provided. You have the option to opt out of receiving such communications.

Information Sharing and Disclosure

The Company does not rent, sell, or share your personal information with non-affiliated persons/entities except when necessary to provide requested services, with your consent, or in specific circumstances:

•We may share your information with trusted partners working on behalf of or with The Company under confidentiality agreements. These companies use your information to aid communication with you and improve our services through affiliated marketing partners, but they lack independent rights to share your information.

•Disclosure might occur in response to subpoenas, court orders, legal processes, or to uphold our legal rights or defend against legal claims.

•Information might be shared to investigate, prevent, or address illegal activities, suspected fraud, potential threats to anyone’s physical safety, Terms violations, or as required by law.

In cases of The Company is being acquired by or merged with another company, your information might be transferred. In such cases, you will be notified before the transfer, subject to a different privacy policy.

Confidentiality and Security

We take your information’s protection seriously, implementing appropriate measures to limit access and safeguard your personal information.

Our workstations restrict access to employees who reasonably require such information to provide services or perform their jobs.

Changes to This Privacy Policy

The Company may periodically update this policy. Significant changes in handling personal information will be notified to you via email or through a prominent notice on our site.

Disclaimer

While we implement reasonable security measures to protect information you send to our site, we cannot guarantee its security. We disclaim all liability and responsibility for any damages you may incur due to loss, unauthorized access, misuse, or alteration of information submitted to the Site, to the fullest extent permitted by law.

The Site might contain links to other websites not governed by our privacy policy.

Grievance Officer Information

As per the Information Technology Act 2000 and its rules, details of the Grievance Officer are provided below:

Shingar Customer Care | 

Email: info@shingarlimited.com

Phone: 9930002195

Time: Mon – Fri (10:30 am to 6 PM) 

Definitions/Interpretation

As used herein:

•“Damages” refers to any and all direct, special, indirect, consequential, or punitive loss or damages of any kind.

•“Including” means “including, but not limited to”.

•“Materials sent to the Site” includes anything emailed, uploaded, posted, or transmitted to the Site.

•“Related Parties” encompass our parent, subsidiary, and affiliated companies, Site Developers, and other promotional partners.

•“Site Developer” refers to any party involved in creating, producing, delivering, or maintaining the Site.

Terms of Service

Accessing and utilizing the website www.shingarsilky.com (referred to as “the Site”) signifies your agreement to comply with and be bound by the subsequent terms and conditions (referred to as “the Terms”) which, along with our privacy policy, govern your use of the Site.

Shingar Cosmetics Private Limited, a company registered under the Companies Act, 2013, having its Registered Office address at B 103 Royal Apartments, Plot no 36 & 37, PrarthnaSamaj rd, Vile Parle (E), Mumbai 400057 is the proprietor of the brand “Shingar Silky” as well as the Site (referred to as “the Company “us,” or “we”). The term “you” denotes any customer, user, or viewer of the Site.

The Terms are subject to periodic changes. It remains your responsibility to review the Terms periodically for updates or modifications. Your continued use of the Site post-revision of the Terms implies your acceptance and agreement to the revised Terms.

Use of Cookies

The Site employs cookies to enhance your browsing experience. By using the Site, you consent to the use of cookies as per our privacy policy.

Accuracy of Information

Information on the Site is for general use and may change without prior notice. We do not warrant or guarantee the timeliness, performance, completeness, or suitability of the information and materials on the Site for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we disclaim liability for any such inaccuracies or errors within the boundaries of the law.

Registration and Login

Certain services on the Site require registration and login. During registration, we may collect personally identifiable information, including your name, email address, mobile number, contact details, postal code, demographic profile, and browsing information. You are responsible for safeguarding the confidentiality of your login ID and password and preventing unauthorized access to your profile. All activities under your login ID are solely your responsibility.

Eligibility

Services on the Site are available only in India and to Indian residents. Persons classified as “incompetent to contract” as per the Indian Contract Act, 1872, including undischarged insolvents, are ineligible for the Site’s services. Minors below 18 years may use the Site under parental or legal guardian supervision, with the guardian agreeing to the Site’s Terms. If you are below 18 years, your parents or guardians can transact on your behalf if they are registered users.

Prices and Availability

Prices and availability of products and services on the Site are subject to change without prior notice at our sole discretion. We reserve the right to withdraw ongoing offers and promotions without notice.

Mode of Payment

Payments for products on the Site can be made using UPI, Credit Cards, Debit Cards, Net Banking, or Wallets. Online payments are recommended for faster order processing. All online payments adhere to transaction security measures mandated by regulatory authorities. However, we cannot accept liability in the rare event of any breach.

Copyright & Trademarks

The Site’s content is either owned by us or licensed. Unauthorized reproduction of material on the Site is prohibited. All trademarks not owned or licensed to us are acknowledged on the Site. Unauthorized use of the Site’s materials may result in claims for damages or be considered a criminal offense.

Termination

The Terms remain effective unless terminated by you or Shingar Cosmetic Private Limited. You can terminate the Terms by discontinuing Site usage. Shingar Cosmetic Private Limitedreserves the right to terminate the Terms without notice, denying you access to the Site, without any liability. Upon termination, you must destroy all downloaded materials from the Site. Termination does not cancel your obligation to pay for ordered products or affect liabilities under the Terms.

Shipping Policy

Fast and Reliable Shipping

At shingarsilky.com , we are committed to delivering fast and dependable shipping services to our valued customers. Confirmed orders are processed and shipped within 1-2 working days. Delivery is estimated to occur within 4-10 days. Please note, however, that delivery times may vary based on factors such as customers’ geographic locations, shipping destinations, and the courier partner’s delivery timelines in the customer’s area.

Shipping and Handling Charges

Shipping and handling rates are subject to variation based on product specifications, packaging, size, volume, and other considerations. The charges for shipping and handling will be explicitly displayed at the checkout stage, ensuring transparency for customers before making payments.

Reasonable Delays in Delivery

While we try to ensure timely delivery, unforeseen circumstances such as natural disasters, pandemic-related lockdowns, or other unforeseen events might cause delays in the receipt of ordered goods. We appreciate your understanding and patience in such situations.

Return Policy

Quality Control Measures

We take stringent quality control measures at shingarsilky.com to ensure our products are correctly packed and free from manufacturing defects. However, if you receive an incorrect or damaged product, we are here to assist you with the exchange process.

Easy Return/Exchange Process

To initiate a return or exchange, kindly contact us at ___9930002915___________ within 48 hours of receiving the delivery notification. Please include images/videos of the product, including all packaging, covers, and the invoice. The approval of return/exchange is subject to the discretion of Team Shingar.

Eligible Conditions for Return/Exchange

We accept returns or exchanges under the following conditions:

•Wrong product delivered

•Expired product delivered

•Damaged product received (physical damage/tampered product or packaging)

•Incomplete order (missing products)

For cases of non-delivery (i.e., missing items), kindly notify us within 48 hours of receiving the delivery notification by emailing __cusotmercare@shingarlimited.com______with your order details and order ID.

Exclusions from Return/Exchange Policy

Please note that damages due to neglect, improper usage, or expected wear & tear are not covered under our Exchange/Returns Policy.

Replacement Products

Monetary refunds for exchanges/refunds or replacements are not provided. However, if you are eligible for a return or exchange, we will dispatch a replacement product (exact or similar) with the earliest possible delivery.

For further details, please refer to our comprehensive Terms and Conditions.